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    A privacy reminder from PrettyLittleThing Read more I agree

    FAQ! Need Help?

    We've got you covered

    Delivery

     

    CONTACT FREE DELIVERY

    Due to the ongoing issues with COVID-19 the wellbeing of our customers is a top priority and all the necessary precautions are being put in place to ensure the safety of our customers. This includes contact free delivery, for more information please click here. Stay safe!

    WHERE IS MY ORDER?
    Please note: tracking is only available once the order has been despatched

    Please enter your order number:

    **Some orders may be sent in multiple parts, you will receive multiple dispatch emails if your order has been split shipped.

    WHAT ARE MY DELIVERY OPTIONS?
    Delivery OptionDelivery TimesDelivery Costs
    UK Saver Delivery  Up to 5 Working Days £3.99
    UK Express Up to 48 Hours (if ordered before 9pm) £5.99
    Choose A Delivery Date* Delivery is on a selected date, you can choose a delivery day of your choice, up to 10 days in advance (excluding next day delivery and bank holidays. Postcode restrictions apply) £8.99
    Click & Collect This service is temporarily unavailable £3.99
    UK Next Day Evening Delivery* This service is temporarily unavailable £9.99
    PLT Royalty Delivery* Up to 48 Hours (if ordered before 9pm) £9.99
    Standard International 5-10 working days (Excludes Sat/Sun) £6.99

    Please note estimated shipping times include processing time at the warehouse and are calculated from the date the order is placed. You may receive a next day delivery dispatch email as late as 12:30am on the day your delivery is expected

    EUROPE DELIVERY OPTIONS
    EU Standard Delivery Delivery Time Delivery Cost GBP
    All EU Countires 5-10 working days (Excludes weekends). £6.99

     

    EU Express Delivery Delivery Time Delivery Cost GBP
    Belgium Order by 3pm CET Monday to Thursday to receive your order the next day. Orders placed before 3pm CET Friday will be delivered on the following Monday and any orders after 3pm CET will be delivered Tuesday. (Post code and public holiday restrictions apply). £14.99
    Norway £16.99
    Germany £13.99
    Netherlands £17.99
    Sweden £17.99
    Spain £21.99
    Denmark £21.99
    Switzerland Orders to Switzerland will take up to 3 working days if placed before 3pm CET Monday to Thursday. Any orders placed after this time will take up to 3 working days (Post code and public holiday restrictions apply). £27.99
    WHAT IF I HAVE NOT RECEIVED PART OF MY ORDER?

    If you're missing part of your order, it's possible it could have been sent in more than one parcel. If this is the case, you will have received one dispatch email per parcel. This is likely to be the case if your order is quite large.
    Please also check the invoice inside your parcel bag. This will detail which items should be in the parcel.
    If you have only been sent one dispatch email and haven’t received all of your items please contact us ASAP.

    DO I HAVE TO PAY CUSTOMS CHARGES ON MY ORDER?

    Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by PrettyLittleThing. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

    CHOOSE A DELIVERY DATE - HOW DOES IT WORK?

    Select your preferred day and DPD will text you to organise a 1hr delivery slot between 11am-5pm.

    Latest Exected Delivery Date
    Order Date (if ordered before midnight)Earliest Expected Delivery Date (if ordered before midnight)
    Monday Wednesday
    Tuesday Thursday
    Wednesday Friday
    Thursday Saturday
    Friday Sunday
    Saturday Monday
    Sunday Tuesday

    Unfortunately, nominated day delivery is not currently available to Northern Ireland, the Channel Islands and Isle of Man. Please check our postcode exclusions before ordering.

    CLICK & COLLECT

    Click & Collect – Up to 5 working days. You must have a UK billing address and provide photo ID at selected location. - £3.99

    • Up to 5 Day lead-time
    • You will need to have a UK billing address
    • Choose the Click and Collect option at checkout and select your location.
    • You must have a valid ID at collection
    • £3.99
    NEXT DAY DELIVERY - HOW DOES IT WORK?
    Next Day delivery (if ordered before 9pm)
     
    *Postcode restrictions apply, if you cannot see Next Day as an option then your postcode may be ineligible – please check out postcode restrictions below
     

    Please note the following areas may take 3-5 working days: Channel Islands, Highlands & Islands of Scotland, and the Shetland Islands.

    PLT Girl items may qualify for VAT, depending on your shipping address. If they qualify this will be added at checkout. Please see below VAT rates for each country

    Belgium 21%
    Denmark 25%
    France 20%
    Ireland 23%
    Spain 21%
    Sweden 25%
    Italy 22%
    Malta 18%
    Netherland 21%
    Germany 19%
    Finland 24%

    UK SAVER DELIVERY - WHEN WILL I RECEIVE MY ORDER?

    Saver Delivery will take 3-5 calendar days to arrive. Please note that over bank holiday weekends there may be slight delays with our Saver Delivery service

    UK NEXT DAY EVENING DELIVERY - WHEN WILL I RECEIVE MY ORDER?
    This service is temporarily unavailable.
    PLT Royalty - Only £9.99 *Limited time only
    About PLT Royalty
    • Unlimited Next Day Delivery
    • Unlimited Saver Delivery
    • Valid for 12 Months

    T&C's and Restrictions apply

    Check Your Eligibility

    We are very sorry but we cannot offer Next Day delivery to the following postcodes:
    If your postcode isn't eligible, the Standard delivery, InPost or MyHermes collection options are available

    T&C'S

    PrettyLittleThing *Unlimited Next Day and UK Saver Delivery costs £9.99 and is valid for a 12 month period. Customers need a registered PrettyLittleThing account to subscribe. Offer must be purchased by selecting option at checkout. PrettyLittleThing *Unlimited Next Day is only available for delivery to UK addresses (excluding Northern Ireland) and entitles the customer to free Next Day Delivery only. Postcode restrictions apply, see below. Orders must be placed before 21:00 Monday-Sunday to guarantee Next Day delivery. There is no limit on how many times you order. It is the customer’s responsibility to ensure the use of PrettyLittleThing *Unlimited Next Day in accordance with the terms and conditions. Any breach will result in the termination of your membership and no refund will be given. PrettyLittleThing reserve the right to accept of refuse membership and to change any terms and conditions at our discretion. Customers will be informed of any significant changes to these terms and conditions. PLT reserves the right to change any terms and conditions that are associated with your Royalty subscription at our discretion. You will be informed of any significant changes to these terms and conditions. PrettyLittleThing *Unlimited Next Day delivery is for personal use only and is not available for customers who purchase goods for business, re-sale or wholesale purposes. Unlimited Next Day Delivery does not apply to Nominated Day Service. Please note that our 12 month Unlimited UK Next Day Delivery service excludes UK Next Day Evening Delivery. Once purchased Unlimited Next Day delivery, it is non-refundable. PrettyLittleThing *Unlimited Next Day service will be reduced to a 72 hour service over busy retail periods including Black Friday weekend.

    Royalty Troubleshooting
    • Make sure you are logged in to your Royalty account
    • Check your royalty hasn't expired - You can check this by going to “My Account > My Info” Under PrettyLittleThing PLT Royalty Delivery you will have a status and subscription dates.
    • Checkout with PayPal Express will not show your Royalty shipping, you need to log in the normal way for this to work.
    • Check which site you are browsing on, if you bought Royalty for UK it will only work on the UK site.
    • If your Royalty delivery has previously been refunded, it will no longer work and will need to be repurchased.
    DO YOU DELIVER TO PO BOXES & BPFO ADDRESSES?
    We do deliver to PO Boxes & BFPO addresses. If you choose to have your goods delivered to a BFPO address, please remember to enter your BFPO and code number e.g. BFPO 1234 into the postcode field. You must also select the SAVER delivery option at checkout, as we cannot deliver to PO Boxes/BFPO addresses on Next Day. For more information click here.

    Still need our help? Hit us up below.
    FYI - If you’re getting in touch regarding an order, don’t forget to include your order number.

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